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1. What Will Customer Service Look Like In The Months To Come? Predictions For 2021
   Customer Service 2021@placesofourlives via Twenty20The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more questions than ever. Strapped for time and resources, customer service o
2. 10 pandemic-related challenges likely to plague employers for foreseeable future
   While employees and employers alike have been eager (for months now) to get back to work as it used to be, the reality is that the workplace has changed — and possibly for the long term. Speculation abounds that this "new normal" will persist until there is a widely available and effective vaccine. This leaves employer
3. 3 steps to greater FSA/HSA participation
   The rapid spread of COVID-19 has emerged as one of the biggest health crises of our time, with plenty of uncertainty still to come. In response, many American families have turned to self-funded health care benefits like flexible spending accounts (FSAs) and health savings accounts (HSAs) to purchase over-the-counter m
4. 5 Growth Opportunities for Businesses to Thrive in a Post-COVID-19 World
   COVID-19 may be waning thanks to our vigilant medical and research communities, but the world has changed irrevocably. Many organizations have undergone a digital transformation faster than ever before, and the pandemic was the major catalyst. Now, more than a year later, everyone is starting to settle in and adjust to
5. 6 ways smaller health systems are falling behind in cybersecurity: CHIME-KLAS survey
   While large healthcare organizations are successfully adopting best practices for cybersecurity, smaller health systems and hospitals are falling behind as budget constraints and a lack of qualified talent hinder progress, according to a new survey. College of Healthcare Information Management Executives (CHIME) and KL
6. Are You on Track? Financial Goals for Every Decade of Your Life
   Your career and lifestyle look completely different when you're in your 20s compared with when you're in your 60s: Your financial focus and planning in each decade should follow suit. Each decade is riddled with its own risks and problems, so it's important to know what to expect. Which decade can you afford to take mo
7. CFOs worried about second wave of coronavirus
   CFOs are concerned about a new wave of COVID-19 infections leading to a further economic downturn, according to a survey Monday from Big Four firm PricewaterhouseCoopers, as their companies also confront issues related to racial inequality amid the Black Lives Matter protests. PwC’s sixth COVID-19 CFO Pulse Survey foun
8. Employee Retention Strategies to Implement Right Now
   Few problems pose more of a threat to an organization’s long-term viability than high turnover. When a company can’t retain its best talent, it must constantly engage in hiring external talent, which can be extremely costly. . Without employee retention strategies, the constant talent churn will make it difficult for o
9. Healthcare Cybersecurity Tips to Help Protect Your Data
   Cybercrime is on the rise, and healthcare is becoming a primary target as per recent news. What is accounted as cybercrime at a medical practice? Anything from a hacker stealing protected health information for medical identity theft to a staff member viewing patient records without prior authorization. You’ll need hea
10. How to pay back your student-loan debt, no matter where you start or what type of loans you have
    There are several repayment plans to choose from to help you pay back your student loans. The right strategy for you will depend on your goals, lifestyle, and the type of loans you have. At any point during repayment, consolidating or refinancing your student loans can streamline your monthly payments and help you save