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        1. What is mortgage pre-qualification?

          Mortgage pre-qualification enables you to begin the application process and gain helpful information even before you start looking at homes. 

          With pre-qualification, you’ll know how large of a mortgage you can may qualify for, which means you’ll know what pricepoint you’ll be looking in. You’ll know your spending limit, and will also be a more attractive buyer to sellers (because they will know you’ll be able to receive the financing you need to buy the property).

          While pre-qualification isn't actual approval, it can help speed up the approval process when you find the perfect home. Getting pre-qualified is quick and easy, and you can have an answer in minutes.

          Talk to a mortgage expert about getting pre-qualified.

        2. Does Old National still offer travel cards?

          As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

          If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

          If you have an issue with an existing travel card, please call the Visa number on the back of the card.

        3. What is Money Management within Digital Banking?

          Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

          • View all of your accounts, including those with other financial institutions, in one convenient location.
          • Categorize your spending.
          • Set goals and use budget alerts.
          • See a history of spending and prediction of future spending.

          And much more!

          Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

          To learn more, view our Money Management demo and resource guides.

        4. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

          Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.

          That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

          Visit our Card Controls and Fraud Monitoring page, for step-by-step instructions for activation.

        5. How can I access my loan online?

          You can access your loan through our Digital Banking services. There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        6. Which branches have safe deposit boxes?

          You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

          The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

        7. What is browser history, cache and cookies, and how do I clear them?

          When you visit a website, your browser (the application you use to browse the Internet) creates an archive of each of the sites you visit, which is known as your browser history. Cookies are files that contain information useful to a website — such as saved password, preferences, browser type, IP Address, date and time of visit. The browser also temporarily stores items such as images, icons, style sheets, scripts or media files that are used to speed up your browsing experience. This is the cache.

          It is a good practice to clear your browser history and the web data collected by the sites you visit every so often. You can opt to have your browser do this automatically, or you can do it yourself through your browser preferences. Doing so will help improve performance, protect your personal information and provide a better online experience.

          There are many different types of browsers available. We have provided links to the major browsers on the most common types of devices. Follow the links to their support pages for instructions on how to clear the cache on your specific device.

          Google Chrome

          Firefox

          Safari

          Microsoft Edge

          Microsoft Edge on PC
        8. What is the Old National SWIFT code for wire transfers?

          The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).

          Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees.

        9. Why am I not receiving Card Controls Alerts after enrolling?

          If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

          Check or update your contact information
          Ensure we have your most current information on file. You can do this in one of two ways.

          1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
          2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

          Know where your Alerts will arrive
          Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

          If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

        10. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

          Please call 1-800-992-3808 and follow the prompts for setting up a new Personal Identification Number (PIN).

          If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.