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1. Old National provides an accessible path to success for aspiring professionals with disabilities
   How Old National’s Achieve Ability program set Dillon Borowicz on his career journey   Unlike many, the COVID year 2020 was a positive turning
2. What are my options for contacting Old National?

   We offer several convenient ways to connect with us. 

   • Visit a nearby location. (Note: Please check our locator for information about specific locations. All banking centers are accepting appointments for lobby transactions and will serve you at our drive-thru windows (where available). See our FAQ with information on scheduling an appointment.)
   • Call our Client Care team at 1-800-731-2265. Phones are answered Monday through Friday, 7am to 6pm, and Saturday, 7am to noon (all Central time).
   • Use our email form to submit comments or request a call.
   • Sign in to to your Digital Banking account from the Old National home page, and choose Secure Chat from the top menu.
3. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

   Closed Accounts
   If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.
   
   Overdrawn Accounts
   If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.
   
   If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

4. My debit card was lost/stolen. How can I get a new one?

   Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

   If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

   Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

5. Where can I find the phone number or email to contact a branch manager?

   Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

   To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

   This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

6. Real-Life Finance Podcast #6 | Old National Culture Champion Kathy Schoettlin
   Hosted by Old National Bank Financial Empowerment Director Ben Joergens, each Real-Life Finance episode focuses on everyday financial solutions that
7. How can I find an ATM?

   There are several ways to find an Old National ATM through our website and our Mobile App:

   On the website
   Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

   • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
   • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

   In the Mobile App

   • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
   • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

   Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.
   
   Deposits at ATMs
   Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

   • Go to the oldnational.com locator
   • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
   • Type your zip code or city/state into the Search bar to find the nearest ATMs

   Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

   If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

8. Assess Life Insurance Needs
   If your family relies on your income, it's critical to consider having enough life insurance to provide for them after you pass away. But too often, life insurance is an overlooked aspect of personal finances.
9. Why was I charged a paper statement fee?

   Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month.

   You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

   In Online Banking

   • Log in to Online Banking.
   • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

   Enrolling in eStatements from our Mobile App is similar.

   On the Mobile App

   • Click on the Mobile Banking app and log in to your account.
   • Select the More menu button at the bottom of the screen.
   • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
   • Click Save Changes.

   When you enroll in eStatements, you will no longer receive a paper statement.

   If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

10. How do I use Quick Pay in Online Bill Pay?

    On a Web Browser
    Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

    • First, log in to your Digital Banking account.
    • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
    • In the Pay from section, select the account you would like to make the payment from. 
    • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
    • Next, enter the dollar amount you wish to pay.
    • When finished, click Schedule Payment.
    • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

    On the Mobile App

    • From a mobile app, simply log in, tap Pay & Transfer, then Bill Pay. 
    • Select the To/Payee and the From account. 
    • Enter the amount and the date you want the payment to arrive to the payee. 
    • Tap Pay. 
    • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.