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1. AI Is Changing How Local Businesses Are Found—Here’s How Owners Can Adapt
   The way to win in this new environment isn't to chase every new gadget. It is to double down on the truth about your business.
2. Understanding AI’s customer service opportunities
   Artificial intelligence is swiftly becoming an action item for executives, especially as the technology continues to see rapid advancement.  In a
3. Where Successful Business Owners Can Quietly Get It Wrong
   How to turn what you've built into lasting wealth — not just on paper, but in real life?
4. Why Every Small Business Needs a Professional Website: A Simple Guide to Boosting Your Online Presence
   Does your business have a website? If not, here are three reasons to consider hire a professional web design service to create one for you
5. The High Cost Of Inaction: Why Safety Is The New Frontier Of Financial Risk
   Today, another source of business risk is attracting increased attention: the financial burden of safety-related incidents.
6. How do I add a payee in Online Bill Pay?

   From a Web Browser

   • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
   • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
   • As you type, what you are typing is matched to a known payee. 
   • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
   • Select Add Payee.

   If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

   • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
   • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
   • Payee Address – This is the address to which you send your payment. 
   • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
   • Zip code – Enter the payee's zip code to which you send your payment. 

   When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

   Mobile App

   • Open the Mobile App, tap Payment Center, then Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

   If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

7. Making a Charitable
   Why sell shares when you can gift them? If you have appreciated stocks in your portfolio, you might want to consider donating those shares to charity rather than selling them.
8. Budgeting for a Family
   If you’re expecting your first child, establishing a budget that includes your growing list of expenses is important for helping you manage your
9. A hybrid work dilemma: When does working after hours become a problem?
   Employees who saw their routines thrown into disarray by COVID-19 may be spending more time at their work stations than they would have before the
10. What is a notice of error regarding the servicing of my loan?

    A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

    • Your name
    • Your loan number and/or property address associated with the loan
    • Details about the specific error you are disputing and/or information you are requesting

    Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

    Where to send a notice of error
    Please mail all notices of error to:
    
    Old National Bank
    Attn: Client Success
    P.O. Box 143
    Evansville, IN 47701

    We do not charge a fee for responding to notices of error.