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1. What are eStatements and how do I sign up for them?

   eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

   Signing up for eStatements

   To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

   On a web browser

   • Log in to Digital Banking.
   • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

   On the Mobile App
   Enrolling in eStatements from the Mobile App is similar.

   • Click on the Mobile Banking app and log in to your account.
   • Select the More menu button at the bottom of the screen.
   • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
   • Click Save Changes.

   Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

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   Viewing eStatements

   On a web browser

   • You can view, search, save and print eStatements in Digital Banking.
   • Under eStatements on the top menu, choose Statements in the drop down.
   • Click View Statement.
   • Click the printer icon.
   • Click Print.
   • To download one statement at a time, select the down arrow on the left-hand side. To download multiple statements, click the box for all the statements you want to download.
   • Click the blue download button.
   • Your statements will download in a zip folder.

   Note: Another way to search for a specific eStatement is to use the Search Data option on the right hand side. Or Advanced Search located on the left hand side.

   In the Mobile App

   • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
   • Tap eStatements under Account Services.
   • Click the down arrow next to the statement to open a copy of the statement on your phone.

   If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

   You can also visit the eStatements page on our website.

2. What is the difference between available balance and current balance on my account?

   Your Current Balance shows the amount of money in your account at the end of the previous day (after deposits, withdrawals, and ATM and debit card transactions). This includes only transactions that have cleared.

   Your Available Balance is your Current Balance minus any holds, uncollected deposits and transactions received but not yet processed by Old National, which may include certain ATM or debit card transactions. It also does not include checks you have written but have not been presented by the recipients.

   Please refer to our Deposit Account Agreement and Disclosure for more information about the timing and order of transactions we use to calculate your account balance at the end of each day.

   If you have questions, please call Client Care at 1-800-731-2265 or visit any Old National banking center.

3. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

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