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1. When using an Allpoint ATM, why did I receive a message screen saying I would be assessed a surcharge fee?

   First, if you receive such a message and are an Old National client, be assured that you will not actually receive a surcharge. Due to technical limitations of certain types of ATMs, Allpoint is currently not able to prevent the “surcharge warning message” screen from appearing in some cases. You should continue the transaction by answering “yes” on this screen. When you get your receipt, you’ll see that you were not assessed a surcharge (i.e. the withdrawal amount on your receipt will show $20, $40, $60 as opposed to $23.50, $43.50, $63.50, etc. shown when you pay a surcharge).

   If you believe you received a surcharge in error, please contact Old National Client Care at 1-800-731-2265.

2. The True Cost of Owning a Second Home: What to Consider Before You Buy A Vacation Home
   The cost of buying and owning a second home can be higher that you might think. This article lays out expenses you should consider before investing your time and money
3. With inflation at a 41-year high, you should be asking for a raise — here's how to do it
   Inflation has hit a 41-year high, and many Americans fear price increases are outpacing wage growth. Common knowledge says to ask for a raise because
4. What is the difference between a Money Market vs. CD?

   While both are savings accounts that offer the opportunity to earn interest on your deposit, they have important differences. A money market account typically has a variable interest rate, while allowing you to write checks and have regular access to your money. A certificate of deposit, or CD, typically has a fixed rate for a guaranteed term, provided you don’t make any withdrawals of your money during the term—typically, there is a penalty for an early withdrawal of deposited funds.

   For a more in-depth look at the differences, check out our side-by-side Money Market vs CD comparison.

5. How can I get pre-approved for a vehicle loan?

   To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

   A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

   Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.

6. How can I report a lost or stolen debit card?

   You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.

   If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.

   Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

7. How do I report a lost or stolen credit card?

   If you believe your credit card may have been compromised, or you need to report it as lost or stolen, please call 1-800-558-3424.

8. How can I apply for a credit card?

   You can apply for an Old National Credit Card either online or in a banking center.

   To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

   All of our credit cards offer the following:

   • Free access to your FICO^® Score, anytime, anywhere
   • Online and mobile account access
   • Fraud protection - we monitor your account and alert you of any suspicious activity
9. Is there a charge to use Mortgage Manager?

   Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

   If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

   Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

   Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

10. How can I make a mortgage payment in Mortgage Manager?

    You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

    • Make a One-Time Payment - Mortgage Manager: How to Make a Mortgage Payment guide
    • Enroll in Autopay - How to Enroll in Autopay guide
    • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.

    Here are several other options for making mortgage payments:

    • Visit any Old National banking center to make a payment
    • Mail a check to PO Box 3789, Evansville, IN 47736
    • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
    • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

    If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.