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        1. What are eStatements and how do I sign up for them?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          Signing up for eStatements

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking.
          • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved. Choose Save Changes.

          On the Mobile App
          Enrolling in eStatements from the Mobile App is similar.

          • Click on the Mobile Banking app and log in to your account.
          • Select the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.

          Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

          Viewing eStatements

          On a web browser

          • You can view, search, save and print eStatements in Digital Banking.
          • Under eStatements on the top menu, choose Statements in the drop down.
          • Click View Statement.
          • Click the printer icon.
          • Click Print.
          • To download one statement at a time, select the down arrow on the left-hand side. To download multiple statements, click the box for all the statements you want to download.
          • Click the blue download button.
          • Your statements will download in a zip folder.

          Note: Another way to search for a specific eStatement is to use the Search Data option on the right hand side. Or Advanced Search located on the left hand side.

          In the Mobile App

          • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
          • Tap eStatements under Account Services.
          • Click the down arrow next to the statement to open a copy of the statement on your phone.

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.

        2. What is the difference between a Money Market vs. CD?

          While both are savings accounts that offer the opportunity to earn interest on your deposit, they have important differences. A money market account typically has a variable interest rate, while allowing you to write checks and have regular access to your money. A certificate of deposit, or CD, typically has a fixed rate for a guaranteed term, provided you don’t make any withdrawals of your money during the term—typically, there is a penalty for an early withdrawal of deposited funds.

          For a more in-depth look at the differences, check out our side-by-side Money Market vs CD comparison.

        3. How can I get pre-approved for a vehicle loan?

          To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

          A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

          Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.

        4. How can I report a lost or stolen debit card?

          You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.

          If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

        5. How do I report a lost or stolen credit card?

          If you believe your credit card may have been compromised, or you need to report it as lost or stolen, please call 1-800-558-3424.

        6. How can I apply for a credit card?

          You can apply for an Old National Credit Card either online or in a banking center.

          To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

          All of our credit cards offer the following:

          • Free access to your FICO® Score, anytime, anywhere
          • Online and mobile account access
          • Fraud protection - we monitor your account and alert you of any suspicious activity
        7. Is there a charge to use Mortgage Manager?

          Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

          If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

          Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

          Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

        8. How can I make a mortgage payment in Mortgage Manager?

          You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          Here are several other options for making mortgage payments:

          • Visit any Old National banking center to make a payment
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
          • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

          If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

        9. What are the different types of ownership for a business?

          The most common structures for a business are Sole Proprietorship, Limited Partnership, Limited Liability Partnership, Limited Liability Company, S-Corporation and Corporation.

        10. Can I pay a small business with Zelle®?

          Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.