First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
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        1. Are Card Controls secure?

          Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

        2. If my business uses ONPointe Treasury or ONPointe Essentials, whom do I contact for support?
          Contact Treasury Management Support at 1-800-844-1720 for assistance with ONPointe login, information reporting, ACH and wire transfer origination, positive pay and general questions.
        3. What is an overdraft?

          An overdraft is when you’ve spent money from a bank account that is short on funds, but your bank allows the payment to go through anyway. For example, if you wrote a check for $100, but you only had $80 in your account, your bank may allow you an overdraft of $20 to cover the difference.

          Typically, there’s a fee associated with an overdraft, but not always. Click to learn more about Old National overdraft solutions.

        4. How do I set up automatic debit card payments?

          Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

          You can easily see which merchants you have automatic payments with in the Old National Mobile app.

        5. Why is Old National entering into this partnership?
          • First Midwest’s culture and values align with Old National's. We are both focused on getting to know our clients and helping them reach their goals and strengthening and supporting our communities.
          • It will help us serve all our clients better. This partnership provides us with additional resources that will allow us to serve all clients better. For instance, we expect it to accelerate some of our plans to enhance our technology for the benefit of our clients and team members.
          • It positions us to be an even stronger and more secure bank for years to come. Ultimately, our goal is to be THE premier bank in the Midwest, serving ALL clients exceptionally well, while maintaining our culture, integrity and commitment to community.
        6. What does this change mean for me?

          Our commitment to our existing clients and communities is not changing. We are simply growing as a community bank, and we're gaining even more resources and expertise to serve you - and all of our clients - better. In fact, you will soon have full access to more than 250 banking centers across Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota and Wisconsin to manage your Old National account(s).

          As always, please feel free to contact Client Care with any questions at 1-800-731-2265 or visit your nearest Old National banking center.

        7. What changes can I expect inside the banking center?

          Our banking centers are open. Appointments are accepted and encouraged.

          • Masks: Consistent with CDC guidance, we ask those not fully vaccinated to please wear a facemask while in the banking center. Please note that we may ask for additional verification due to mask wearing.
          • Shields and dividers: You also may notice Plexiglass shields and dividers at teller windows and other areas where you may interact with our team members.

          Please visit our locator for the status and hours of a specific location.

        8. How can I open a business checking account?

          To open a business checking account, please call us at 1-800-731-2265, visit any banking center or send us an information request form and someone will contact you.

          Old National offers several business checking options, and we can help guide you toward the best solution for your company's size and checking activity. You can also compare business checking accounts on our site.

        9. Can I use Zelle® internationally?

          In order to use Zelle®, the sender's and recipient's bank accounts must be based in the U.S.

        10. Do you have special hours for clients at a higher risk for COVID-19?

          Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.